@layer pages {
/* Tickets page */

.avatar {
  width: 50px;
  height: 50px;
}

.ticket-button-set {
  margin-top: 16px;
  border-top: 1px solid #e7e7e7;
  padding-top: 16px;
}

.field_with_errors input,
.field_with_errors select,
.field_with_errors textarea,
[aria-invalid="true"] input,
[aria-invalid="true"] select,
[aria-invalid="true"] textarea {
  border: 1px solid red;
}

.field_with_errors span.error,
[aria-invalid="true"] span.error {
  display: block;
  color: red;
}

.activity-duration {
  background-color: var(--neutral-100);
  padding: 0.125rem 0.25rem;
  border-radius: 4px;
}

.ticket-box {
  padding: 16px;
}

.ticket-box-header {
  font-size: 120%;
}

.ticket-box-text {
  padding-top: 8px;
}

.ticket-box-text a {
  color: white;
  text-decoration: underline;
}

span.warning-state {
  color: red;
}

.new_ticket-header {
  font-size: 120%;
  margin-bottom: 10px;
}

.new_ticket-employee_details {
  margin-top: 10px;
  margin-bottom: 10px;
}

.new_ticket-employee_header {
  margin-top: 20px;
  margin-bottom: 10px;
}

.new_ticket-employee_header a {
  font-size: 120%;
  font-weight: bold;
}

.new_ticket-employee_email {
  margin-top: 5px;
}

.new_ticket-employee_description {
  margin-top: 10px;
  margin-bottom: 10px;
}

.new_ticket-employee_description p {
  line-height: 1.4;
}

.new_ticket-ticket_details {
  margin-top: 10px;
  margin-bottom: 20px;
}

.ticket-details__status {
  color: #6987A2;
  font-weight: bold;
  float: right;
}

.ticket-details__description {
  margin-top: 8px;
  color: #003436;
  font-size: 90%;
}

.ticket-details__author {
  color: #003436;
  font-weight: bold;
}

.ticket-info {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.ticket-info__title {
  font-size: 1.25rem;
}

.ticket-info__title i {
  color: var(--neutral-300);
  margin-right: 0.3125rem;
}

.ticket-info__subtitle {
  padding-top: 16px;
  font-size: var(--font-size-sm);
  font-weight: bold;
  color: var(--neutral-500);
}

.ticket-info__subtitle .value {
  font-weight: bold;
  color: var(--neutral-700);
}

.ticket-info__description {
  background-color: var(--neutral-50-light);
  border: 1px solid var(--neutral-100);
  color: black;
  border-radius: 0.8rem;
  font-size: 0.875rem;
  font-weight: normal;
  line-height: 1.25rem;
  padding: 1rem;
  position: relative;
}

.ticket-info__description a {
  overflow-wrap: break-word;
  word-wrap: break-word;
  -ms-word-break: break-all;
  word-break: break-word;
  -ms-hyphens: auto;
  -moz-hyphens: auto;
  -webkit-hyphens: auto;
  hyphens: auto;
}

.ticket-info__description .btn-analyze {
  position: absolute;
  top: 0.3125rem;
  right: 0.3125rem;
  padding: 0.25rem 0.375rem;
  font-size: var(--font-size-sm);
  color: var(--neutral-500);
  background-color: var(--neutral-100);
  border: 1px solid var(--neutral-200);
  border-radius: 4px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.ticket-info__description .btn-analyze:hover {
  color: var(--primary-700);
  background-color: var(--primary-100);
  border-color: var(--primary-300);
}

.ticket-info__description pre {
  overflow-x: auto;
  max-width: 25rem;
  font-size: var(--font-size-sm) !important;
}

.ticket-switch-controls {
  display: flex;
  flex-direction: row;
  justify-content: space-between;
}

.ticket-container {
  display: flex;
  flex-direction: column;
  gap: 1.25rem;
}

.ticket-container__body {
  flex: 1 1 auto;
  min-width: 0;
}

.ticket-container__sidebar {
  flex: 1 1 auto;
  min-width: 0;
}

@media (min-width: 768px) {
  .ticket-container {
    flex-direction: row;
  }

  .ticket-container__body,
  .ticket-container__sidebar {
    flex: 1 1 0%;
  }
}

.ticket-transitions-container {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.ticket-transitions-container .error {
  color: var(--error);
  font-size: var(--font-size-sm);
  font-weight: 700;
  margin-top: 1rem;
}

.ticket-transitions {
  margin: 0 !important;
}

.ticket-transitions__assigned-to {
  display: flex;
  align-items: center;
  gap: 8px;
}

.ticket-transitions .select2-container {
  margin: 16px 0px !important;
}

.ticket-transitions .select2-selection--single,
.ticket-transitions .select2-container--default {
  height: 42px !important;
}

.ticket-transitions .select2-selection__rendered {
  padding: 4px 8px !important;
}

.ticket-transitions .select2-selection--single .select2-selection__arrow {
  height: 44px !important;
  margin-right: 8px !important;
}

.pause {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  padding: 1rem;
  border: 1px solid var(--neutral-100);
  border-radius: 0.5rem;
  color: var(--neutral-500);
}

.pause span.value {
  color: var(--neutral-700);
  font-weight: 700 !important;
}

.pause textarea {
  width: 100%;
}

#pause .error {
  color: var(--error);
  font-size: var(--font-size-sm);
  font-weight: 700;
}

.ticket-card {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  padding: 1rem;
  border: 1px solid var(--neutral-100);
  border-radius: 0.5rem;
  color: var(--neutral-500);
  font-size: var(--font-size-sm);
}

.ticket-card__id {
  min-width: 3.75rem;
}

.ticket-card__header {
  display: flex;
  flex-direction: row;
  gap: 1rem;
  align-items: baseline;
  color: var(--neutral-700) !important;
}

.ticket-card__header a {
  font-weight: 700 !important;
  text-decoration: none;
}

.ticket-card__description {
  font-size: var(--font-size-sm);
  font-weight: 700;
  line-height: 1.4;
  color: var(--neutral-700);
}

.ticket-card__date {
  font-size: var(--font-size-sm) !important;
  line-height: 1.0 !important;
  font-weight: 700 !important;
  color: var(--neutral-500) !important;
}

.ticket-card__status {
  margin-left: auto;
  min-width: 4.375rem;
}

.ticket-cards {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.ticket-cards--sidebar .ticket {
  max-width: 100%;
  grid-template-columns: 3rem 12rem 16rem 8rem;
  grid-template-rows: 1fr 1.25rem 1.25rem;
  grid-template-areas:
    "assigned-to id employee date"
    "assigned-to status service sla"
    "assigned-to description description description";
}

.ticket-cards--sidebar .ticket__client {
  display: none;
}

.ticket-cards--sidebar .ticket__sla {
  min-width: unset;
}

.ticket-cards__title {
  font-size: 0.9375rem;
  font-weight: 700;
  color: var(--neutral-700);
  text-transform: uppercase;
}

.ticket {
  font-size: var(--font-size-sm);
  display: grid;
  column-gap: 0.625rem;
  row-gap: 0.5rem;
  padding: 1rem;
  border: 1px solid var(--neutral-100);
  border-radius: 0.5rem;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
  grid-template-columns: 1.875rem 7.5rem 10rem 1fr 1fr;
  grid-template-rows: 1fr 1.25rem 1.25rem;
  grid-template-areas:
    "assigned-to id employee service date"
    "assigned-to status client service sla"
    "assigned-to description description description description";
}

.ticket:hover {
  transform: translateY(-1px);
  box-shadow: 0 4px 12px 0 rgba(0, 0, 0, 0.1);
}

.ticket--rfc {
  grid-template-columns: 1.875rem 7.5rem 10rem 1fr 7.5rem 1fr;
  grid-template-rows: 1fr 1.25rem 1.25rem;
  grid-template-areas:
    "assigned-to id employee service change date"
    "assigned-to status client service change sla"
    "assigned-to description description description description description";
}

.ticket__change {
  grid-area: change;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.ticket__id {
  grid-area: id;
  max-width: 7.5rem;
}

.ticket__description {
  grid-area: description;
  font-weight: normal !important;
}

.ticket__description--truncated {
  max-height: 2rem;
  display: -webkit-box;
  -webkit-box-orient: vertical;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket__assigned-to {
  grid-area: assigned-to;
}

.ticket__employee,
.ticket__author {
  grid-area: employee;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket__employee--vip,
.ticket__author--vip {
  color: var(--accent-red);
}

.ticket__service {
  grid-area: service;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  min-width: 10rem;
}

.ticket__status {
  grid-area: status;
  min-width: 10rem;
}

.ticket__client {
  grid-area: client;
  color: var(--primary-900);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket__sla {
  grid-area: sla;
  text-align: right;
  font-variant-numeric: tabular-nums;
  min-width: 8.125rem;
}

.ticket__sla-pause {
  margin-top: 0.3125rem;
}

.ticket__date {
  grid-area: date;
  text-align: right;
  font-variant-numeric: tabular-nums;
}

.ticket--sidebar {
  display: grid;
  grid-template-columns: 1.875rem 2fr;
  grid-template-rows: 1fr;
  align-items: center;
  gap: 0.5rem;
}

.ticket--sidebar .ticket__assigned-to {
  grid-column: 1 / 2;
  grid-row: 1 / 2;
}

.ticket--sidebar .ticket__meta {
  grid-column: 2 / 3;
  grid-row: 1 / 2;
}

.ticket--sidebar .ticket__description {
  grid-column: 1 / 3;
  grid-row: 2 / 3;
}

.ticket__meta {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.ticket__meta--sidebar {
  display: flex;
  flex-direction: row;
  gap: 0.75rem;
}

.ticket__icon {
  min-width: 2.5rem;
}

.ticket__comments i {
  color: var(--neutral-600);
}

.tickets {
  display: grid;
  flex-direction: column;
  gap: 1rem;
  max-width: 1200px;
}

.tickets th.header__icon {
  width: 3.125rem;
}

.tickets th.header__id {
  min-width: 5.625rem;
}

.tickets th.header__from {
  width: 10rem;
}

.tickets th.header__description {
  width: 12.5rem;
}

.tickets th.header__status {
  width: 7.5rem;
}

.tickets th.header__created-at {
  min-width: 1.875rem;
}

.ticket-description {
  background-color: var(--neutral-50-light);
  border: 1px solid var(--neutral-100);
  border-radius: 0.8rem;
  padding: 0.875rem;
  max-width: 680px;
}

.ticket-description p {
  margin: 0 !important;
  font-size: 1em !important;
  line-height: 1.6 !important;
}

.ticket-header {
  font-size: 1.875rem !important;
  color: var(--neutral-700) !important;
}

.tickets-filter {
  display: flex;
  flex-direction: row;
  gap: 1rem;
  align-items: center;
}

.tickets-filter__client {
  width: 25rem;
}

.refresh-button a {
  font-weight: 700 !important;
  text-decoration: none;
  margin-top: 1rem;
  border-radius: 0.8rem;
  padding: 0.3125rem 0.625rem;
  background-color: var(--error-100);
  border: 1px solid var(--accent-red);
  color: var(--accent-red);
  font-size: var(--font-size-sm);
}

.refresh-button a:hover {
  color: var(--accent-red) !important;
  background-color: var(--error-50) !important;
}

@media (max-width: 768px) {
  .tickets {
    gap: 1rem;
  }

  .status {
    padding: 0.125rem 0.5rem;
    height: 1.25rem;
    font-size: 0.7rem !important;
  }

  .ticket,
  .ticket--rfc {
    grid-template-columns: 1.875rem auto 1fr !important;
    grid-template-rows: auto auto auto !important;
    grid-template-areas:
      "assigned-to id status"
      "assigned-to service service"
      "assigned-to description description" !important;
    column-gap: 0.5rem;
    row-gap: 0.3125rem;
    overflow: hidden;
  }

  .ticket__employee,
  .ticket__author,
  .ticket__client,
  .ticket__date,
  .ticket__sla,
  .ticket__change {
    display: none;
  }

  .ticket__id {
    white-space: nowrap;
    display: flex;
    align-items: center;
    gap: 0.25rem;
  }

  .ticket__status {
    text-align: right;
    overflow: hidden;
    display: flex;
    justify-content: flex-end;
    align-items: center;
  }

  .ticket__status .status {
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 100%;
    margin-left: auto;
  }

  .ticket__service {
    grid-area: service;
    display: block;
    min-width: 0;
    font-size: 0.75rem;
    color: var(--neutral-500);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
  }

  .ticket__description {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
  }

  .ticket__description--truncated {
    -webkit-line-clamp: 2;
    max-width: 100%;
    max-height: none;
  }

  .tickets-filter > div:first-child {
    display: none;
  }

  .tickets-filter__client {
    width: 100%;
    max-width: 200px;
  }
}
}