@layer pages {
/* Queue page */

.queue-user {
  margin-top: 2rem;
  border-bottom: 1px solid var(--neutral-200);
  padding-bottom: 1rem;
}

.queue-user__summary {
  display: flex;
  align-items: center;
  gap: 1rem;
  cursor: pointer;
  padding: 0.5rem 0;
  list-style: none;
}

.queue-user__summary::-webkit-details-marker {
  display: none;
}

.queue-user__summary::before {
  content: "\25B6";
  font-size: 0.65rem;
  transition: transform 0.2s;
  color: var(--neutral-400);
}

.queue-user[open] > .queue-user__summary::before {
  transform: rotate(90deg);
}

.queue-user__info {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.queue-user__avatar {
  width: 4rem;
  height: 4rem !important;
  border-radius: 50%;
}

.queue-user__workload {
  flex: 1;
  color: var(--neutral-500);
  font-size: 0.875rem;
}

.queue-user__stats {
  display: flex;
  gap: 0.5rem;
  align-items: center;
}

.queue-user__ticket-count,
.queue-user__paused-count,
.queue-critical__count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 1.75rem;
  height: 1.75rem;
  padding: 0 0.5rem;
  border-radius: 999px;
  font-size: 0.8rem;
  font-weight: 600;
}

.queue-user__ticket-count {
  background: var(--neutral-100);
  color: var(--neutral-600);
}

.queue-user__ticket-count--overloaded {
  background: var(--danger-100, #fee2e2);
  color: var(--danger-600, #dc2626);
}

.queue-user__name--overloaded {
  color: var(--danger-600, #dc2626);
  font-weight: 700;
}

.queue-user__paused-count {
  background: var(--warning-100, #fef3c7);
  color: var(--warning-600, #d97706);
}

.queue-user__tickets-container {
  margin-top: 0.5rem;
}

.queue-user__ticket {
  display: flex;
  gap: 0.5rem;
  padding: 1rem 0;
}

.queue-user__ticket > * {
  flex: 1;
}

.queue-user__ticket-duration {
  text-align: right;
  flex: 0.2;
}

.queue-user__ticket-state {
  text-align: center;
}

/* SLA urgency in queue */
.queue-sla--warning,
.queue-sla--breached,
.queue-sla--critical {
  font-weight: 700;
}

.queue-sla--warning {
  color: var(--warning-dark) !important;
}

.queue-sla--breached,
.queue-sla--critical {
  color: var(--error-900) !important;
}

.queue-sla--critical {
  animation: sla-pulse 1.5s ease-in-out infinite;
}

@keyframes sla-pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.4; }
}

/* Critical tickets section */
.queue-critical {
  margin-bottom: 2rem;
  border: 2px solid var(--error-500);
  border-radius: 8px;
  padding: 1rem;
  background: var(--error-50);
  animation: sla-pulse 2s ease-in-out infinite;
}

.queue-critical__header {
  font-size: 1.1rem;
  font-weight: 700;
  color: var(--error-900);
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.75rem;
  padding-bottom: 0.5rem;
  border-bottom: 1px solid var(--error-500-light);
}

.queue-critical__count {
  background: var(--error-500-light);
  color: var(--error-900);
}

.queue-critical__tickets {
  display: flex;
  flex-direction: column;
}

.queue-critical__ticket {
  border-bottom: 1px solid var(--error-100);
}

.queue-critical__ticket:last-child {
  border-bottom: none;
}

.queue-filter {
  display: flex;
  align-items: center;
  gap: 1rem;
  margin-bottom: 1rem;
}

.queue-filter > * {
  flex: 1;
}

@media (max-width: 768px) {
  .queue-filter {
    flex-direction: column;
    align-items: flex-start;
  }

  .queue-user {
    margin-top: 1rem;
  }

  .queue-user__summary {
    flex-wrap: wrap;
    gap: 0.5rem;
  }

  .queue-user__info {
    font-weight: 700;
    font-size: 1.1rem;
    flex: 1 1 0;
    min-width: 0;
    overflow: hidden;
  }

  .queue-user__info span {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
  }

  .queue-user__stats {
    flex-shrink: 0;
  }

  .queue-user__workload {
    font-size: 0.875rem;
    color: var(--neutral-500);
    flex-basis: 100%;
    order: 3;
  }

  .queue-user__tickets-container {
    width: 100%;
  }

  .queue-user__ticket {
    display: grid;
    grid-template-columns: 6rem minmax(0, 1fr) auto;
    grid-template-areas:
      "id client state"
      "duration duration state";
    align-items: center;
    row-gap: 0.25rem;
    gap: 0.5rem;
    background: white;
    border: 1px solid var(--neutral-200);
    border-radius: 8px;
    padding: 0.75rem;
    margin-bottom: 0.75rem;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
  }

  .queue-user__ticket:last-child {
    margin-bottom: 0;
  }

  .queue-user__ticket > * {
    flex: none;
  }

  .queue-user__ticket-id {
    grid-area: id;
  }

  .queue-user__ticket-client {
    grid-area: client;
    font-size: 1rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
  }

  .queue-user__ticket-duration {
    grid-area: duration;
    text-align: left;
    font-size: 0.875rem;
    color: var(--neutral-500);
  }

  .queue-user__ticket-state {
    grid-area: state;
    overflow: hidden;
  }

  .queue-user__ticket-state .tooltip .tooltiptext {
    display: none;
  }

  .queue-user__ticket-breached {
    display: none;
  }
}
}